Messages, media and voice notes
// NIJITECH PRODUCT · OMNICHANNEL COMMUNICATION
WhatsMod
Messages from every channel in one inbox, managed with AI.
WhatsMod brings your WhatsApp, Instagram, Messenger, Telegram, X and YouTube messages and comments into one place. AI classifies them, sets priority and drafts replies — no customer is left without an answer.
Product site:whatsmod.io
In short
WhatsMod is an omnichannel communication hub. It collects messages and comments from 7+ channels including WhatsApp, Instagram, Messenger, Facebook, Telegram, X and YouTube into one inbox, with marketplace connections available by plan; AI classifies them, sets priority and drafts replies. Data is processed on-premise or in the cloud.
Unified inbox — the demo where the product proves itself
Channels
- Messenger
- YouTube
Unified inbox
- Instagram
The item is too big for me and I want to return it. How does the process work?
I have created your return; the shipping code is on its way by SMS. Free returns within 14 days.Sent - WhatsApp
Where is my order? It has shown as in transit for three days.
Your parcel is out for delivery today — estimated 17:00. Tracking: TR-48213.Sent - Instagram
Is this model waterproof? Can I use it in the rain?
Yes, it is IPX5 certified — resistant to rain and sweat.Sent - Messenger
I would like to order two more — is there a bulk discount?
Orders of 3 or more get 10% off; it comes off automatically once they are in the basket.Sent
0 messages · 0 auto-replies · 0 missed
01 — HOW IT WORKS
The niji core pipeline: collect, understand, reply, measure.
01
Collect
Marketplaces, social media and WhatsApp — every channel merges into one stream.
Every one of these steps runs on the same backbone: the niji core pipeline →
02
Understand
niji core classifies each message (Order · Return · Question · Shipping) and sets its priority.
03
Reply
AI drafts a reply, answers automatically where appropriate and passes the rest to the team.
04
Measure
Response time, SLA and customer satisfaction on one panel — where to improve is clear.
02 — FEATURES
All customer communication, in one flow.
Multi-channel integration
Marketplaces, social media and WhatsApp connect in one place.
One unified inbox
Messages from every channel flow into one inbox without getting tangled.
AI classification & routing
Every message is labelled and routed automatically to the right team.
Automatic reply drafts
AI produces a ready draft — send it with one click or edit it first.
Quick-reply templates
One-key templates in your brand voice for the questions that come up most.
Team assignment & SLA
Messages are assigned to agents and SLA times are tracked live.
Customer history
Each customer’s history across every channel comes together on one card.
Explainable AI
Every label and reply is tied to the message content behind it.
03 — TRUST & COMPLIANCE
On niji core, with trust on by default.
Running on niji coreExplainable AIHuman-approval stepon-premise or cloud processing preferenceKVKK & GDPR
// CHANNELS
Wherever the customer writes, the same inbox.
Agents never switch apps; whichever channel a conversation arrives on, it opens in one place. Setup runs over QR — no waiting on official API approval.
DMs and post comments
Messenger and Facebook
Page messages and comments
Telegram
Bots and channels
X
Messages and mentions
YouTube
Video comments
7+ channels including Google Business Profile. Marketplace connections are added by plan.
Measurement summary
↓ %0
response time
↑ %0
automation rate
0
missed messages
FREQUENTLY ASKED QUESTIONS
What people ask about WhatsMod.
Which channels does WhatsMod bring into one inbox?
WhatsApp, Instagram, Messenger, Facebook, Telegram, X and YouTube — messages and post comments land in one unified inbox. 7+ channels are supported including Google Business Profile, with marketplace connections added by plan. Switching channel does not mean switching app.
How does the AI prioritise messages?
Incoming messages are classified automatically and routed by topic. Urgency and subject are used to build a priority order, so critical messages do not sink to the bottom of the pile.
Are replies sent automatically?
WhatsMod drafts replies; the decision to send stays with you. The human-approval step is standard. Quick-reply templates can also be defined for common situations.
Is there team assignment and SLA tracking?
Yes. Messages can be assigned to team members and response times are tracked against SLA targets, so you can see which conversation is waiting with whom and for how long.
Can you see a customer’s past conversations?
Yes, customer history is collected in one place. Conversations belonging to the same customer are shown together even when they arrived through different channels.
Where is message data processed?
It depends on the deployment model. With an on-premise installation the data stays inside your own infrastructure and does not leave it; in cloud use, processing takes place in the US and EU regions and KVKK art. 9 safeguards apply to cross-border transfers. The full list of sub-processors is published in Exhibit C of the Data Processing Addendum. The product is designed with KVKK and GDPR requirements in mind.
How long does setup take?
Channels connect over QR and setup takes minutes. There is no waiting on official API approval processes — classically the longest part of building a multi-channel inbox.
Does each channel need its own team?
No — that is the actual problem the product solves. Because seven channels gather in one inbox, an agent switches conversations rather than channels. There is no need for a separate tab, shift and reply standard per channel.
How does it differ from the WhatsApp Business API?
The official API requires an approval process and covers a single channel. WhatsMod connects channels over QR, setup takes minutes, and alongside WhatsApp it brings Instagram, Messenger, Facebook, Telegram, X and YouTube into the same inbox. That is where it parts ways for teams that cannot wait on approval or will not settle for one channel.
For more, see the general FAQ · for terminology, the glossary
04 — GET STARTED
Let us run all your customer communication from one place.
Let us connect WhatsMod to your channels so no message goes unanswered from day one.
Talk to the team →